Privacy Policy

1. Introduction

Ticky ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Discord bot service and web dashboard.

2. Information We Collect

We collect the following types of information:

• Discord Account Information: User ID, username, avatar, and email (if provided during OAuth)
• Server Information: Guild ID, server name, server icon, and configuration settings
• Ticket Data: Ticket messages, transcripts, and related metadata
• Usage Data: Logs of bot commands, dashboard interactions, and system events
• Technical Data: IP addresses, browser type, device information, and access timestamps

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain the Service functionality
• To process and manage ticket requests and configurations
• To improve and optimize the Service
• To communicate with you regarding the Service and respond to inquiries

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Data is stored securely in our database and is encrypted in transit. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only: (a) with your explicit consent; (b) to comply with legal obligations; (c) to protect our rights and safety; (d) with service providers who assist in operating the Service, subject to confidentiality agreements.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your data by contacting us. Ticket transcripts and logs may be retained for a reasonable period for operational and legal purposes.

7. Your Rights

You have the right to: (a) access your personal information; (b) request correction of inaccurate data; (c) request deletion of your data; (d) object to processing of your data; (e) request data portability. To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking

We use session cookies and authentication tokens to maintain your login session and preferences. These are essential for the Service to function properly. We do not use tracking cookies or third-party analytics without your consent.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.